Alfeo Raymond

Managing the configuration, maintenance, evolution, and end-user support of the Insights to Action (I2A) platform under MSF's Transformational Investment Capacity (TIC) — a system enabling MSF to systematically capture, prioritize, action, and track technical and operational recommendations from specialist advisors to country missions and project teams.

• Manage the configuration, workflows, and security/permission schemes of the Jira-based I2A platform, Power BI dashboards, and SharePoint portals across operational directorates.
• Provide Tier 1 and Tier 2 functional and technical support to users across field project teams, operational cells, and headquarters stakeholders.
• Collaborate with Project Managers to assess and prioritize new features, user stories, Requests for Change (RFC), and coordinate User Acceptance Testing (UAT) scenarios.
• Author and update comprehensive documentation, configuration guides, and FAQs; deliver targeted training and Q&A sessions for Insights-to-Action Country Focal Points to ensure sustained local ownership.
• Act as technical liaison between the I2A project team, operational cells, and IT focal points across different operational directorates (e.g., OCG).
• Contribute to technical decisions, comparative workflow analyses, and decision notes for transitioning the platform from incubator MVP to long-term business-as-usual scaling.

Managed comprehensive IT and telecommunications infrastructure across remote project sites, guaranteeing 24/7 mission-critical connectivity and data security in field conditions.

• Maintained endpoint devices and servers with 99.8% operational uptime across decentralized project sites.
• Deployed and optimized HF/VHF radio networks with emergency channel mapping and managed VSAT satellite terminals.
• Enforced data security protocols including encrypted medical backups, user access controls, and firewall maintenance.
• Provided advanced support for Microsoft 365, local networks (LAN/WAN), server infrastructure, and equipment lifecycle.
• Supported logistics operations including tech procurement, facility maintenance, and adherence to strict safety protocols.

Conducted cutting-edge research into AI, Digital Twins, Extended Reality, and Blockchain for humanitarian action while coordinating the international CitiVerse working group.

• Coordinated international working groups for the CitiVerse initiative across 7 emerging technology domains with 24+ global stakeholders.
• Researched AI/ML, Blockchain, XR, and Digital Twins to guide UN organizational technology adoption strategies.
• Developed custom Moodle LMS learning solutions and private SharePoint platforms with interactive data visualizations.
• Synthesized multilingual audio content across UN official languages using ElevenLabs AI speech models.
• Engineered automated reporting analytics to optimize global platform engagement.

Designed and implemented the "Digital Parental Kit", an AI-assisted USSD and SMS maternal health platform that bridged the digital divide for 3,000+ mothers in Dodoma and Morogoro.

• Engineered lightweight USSD and web interfaces ensuring accessible engagement for basic feature-phone owners.
• Trained 189 Community Health Workers (CHWs) on mobile data collection, beneficiary onboarding, and real-time surveillance.
• Constructed real-time PowerBI monitoring dashboards integrated directly with KoboToolbox APIs.
• Enforced rigorous international data protection, anonymization, and ethical AI governance standards.

Appointed as Subject Matter Expert (SME) to lead high-stakes national digital transformation initiatives across health, census data, education, and gender equality.

• Human-Centered Design Consultant | Ministry of Health & UNICEF (Apr–Nov 2023): Co-designed Tanzania zero-dose vaccination strategy, creating the Ilala Prototype reaching 131k families and 387 unreached children.
• Data Engineering Consultant | dLab Tanzania (Aug–Oct 2023): Built ETL pipelines, dashboards, and APIs for public dissemination of 2022 Census data.
• Program Manager | SmartGirlz in ICT (Dec 2021–Apr 2024): Scaled flagship program to 2,900+ secondary school girls with 45+ facilitators.
• Digital Content & LMS Specialist | UDSM-CVL (Oct 2022–Jun 2023): Produced 120+ educational videos, managed Moodle LMS, and trained faculty on ICT pedagogy.
• Localization Specialist | Bookbot (Jun–Aug 2023): Localized 1,000+ digital books and audio assets into Swahili, doubling child reading fluency.

Maintained 24/7 availability for campus-wide Management Information Systems (MIS) and E-learning platforms serving 70,000+ students.

• Developed and deployed administrative automation tools and APIs using Python, PHP/Laravel, and Java.
• Administered Ubuntu/Debian server environments handling 3M+ monthly requests with 99.8% uptime.
• Modernized legacy infrastructure with Docker containerization and continuous integration (CI/CD).
• Deployed Zabbix server monitoring that slashed incident response turnaround by 60%.
• Authored technical manuals and executed disaster recovery plans securing 100% data integrity.

Delivered end-to-end installations of electrical, solar, inverter, and telecom systems, establishing a deep practical foundation in physical infrastructure and client logistics.

• Engineered solar power installations, inverters, backup circuit systems, and water pumping controls.
• Configured local computer networks, biometric fingerprint access controls, and security alarm systems.
• Managed end-to-end procurement, client warranties, and quality assurance.

A transformative initiative under MSF's Transformational Investment Capacity (TIC) addressing the critical operational challenge of systematically capturing, prioritizing, actioning, and tracking recommendations from technical experts and specialist advisors to country and project teams, turning knowledge into concrete, tangible field outcomes.

• Platform Architecture: Customized Atlassian Jira workflows, interactive Power BI operational dashboards, SharePoint knowledge portals, and low-code integration components.
• Operational Implementation: Supporting the incubator phase implementation across operational directorates (e.g., OCG - Operational Centre Geneva) and field country missions.
• Lifecycle & Release Management: Managing the Jira-based platform configuration, maintenance, permission schemes, user stories, RFCs, and coordinating User Acceptance Testing (UAT).
• Capacity Building & Training: Designing SOPs, user documentation, FAQs, and delivering targeted training and Q&A sessions for Insights-to-Action Country Focal Points to secure sustained local ownership.
• Strategic Transition: Formulating feasibility assessments, workflow comparative analyses, and decision notes to guide the platform’s transition from incubator MVP to an organization-wide, business-as-usual standard.

A breakthrough low-resource digital health platform delivering tailored maternal and child nutrition interventions across Dodoma and Morogoro regions in rural Tanzania via lightweight USSD and SMS.

• Engineered USSD and web-based telemetry interfaces ensuring accessibility for mothers without smartphones or internet access.
• Developed AI analysis modules to discover nutritional risk patterns and personalize educational SMS flows.
• Trained 189 Community Health Workers (CHWs) and built real-time PowerBI monitoring dashboards linked to KoboToolbox.
• Enforced rigorous data protection, GDPR-aligned consent protocols, and anonymized beneficiary pipelines.

Applied Human-Centered Design (HCD) to co-create an empathetic, community-led vaccination tracking model in Ilala District, transforming urban immunization uptake for under-five children.

• Conducted 12 co-creation workshops and in-depth field interviews with 150+ parents in vulnerable communities.
• Mapped 5 age-cohort vaccination journeys, exposing 29 systemic barriers and 7 critical service gaps.
• Built and prototyped the "Ilala Prototype" synchronization mechanism, adopted as the standard regional model.
• Trained 50+ district health workers and facilitators on iterative prototyping and empathetic design thinking.

Spearheaded comparative technology evaluations, international working group coordination, and digital twin explorations for humanitarian operations across UN agencies.

• Coordinated CitiVerse working groups bringing together academic, private, and UN leaders in metaverse and digital twin technology.
• Constructed private SharePoint and Moodle platforms with integrated interactive telemetry and data visualizations.
• Generated multilingual digital learning audio using ElevenLabs synthetic voice AI across official UN languages.
• Produced policy briefs and technology adoption roadmaps supporting UN Sustainable Development Goals (SDGs).

Designed ETL data pipelines, metadata registries, and mobile-first dashboards that democratized national census insights for policymakers, researchers, and citizens.

• Architected end-to-end data validation checks and automated cleaning routines, slashing pipeline processing time by 40%.
• Constructed 8 dynamic PowerBI dashboards visualizing 20+ key demographic, health, and economic indicators.
• Enabled national stakeholders to identify 15 underserved districts for prioritized infrastructural investment.

Adapted Bookbot’s AI-powered speech recognition reading platform into Kiswahili with authentic cultural and pedagogical fidelity for primary school children.

• Designed child-friendly UI/UX interfaces and responsive reading flows in Figma for Swahili language learners.
• Localized and pedagogically graded 500+ digital storybooks with custom cultural illustrations and vocabulary progressions.
• Directed, recorded, and mastered 900+ audio clips for accurate speech-recognition alignment and listening drills.

Flagship university initiative bridging the gender digital divide across secondary schools through intensive human-centered design, coding workshops, and startup pitching.

• Scaled annual cohort enrollment by 360% through structured facilitator training and strategic stakeholder alignment.
• Secured pivotal partnerships and sponsorship from UNICEF, TCRA, dLab, and Tanzania ICT Commission.
• Mentored participants in building working prototypes and pitching sustainable social ventures to national investors.

Active core maintainer empowering web applications worldwide with turn-key multilingual translation and localization support.

• Continuously maintain translation registries, automated validation tests, and release pipelines for Laravel-Lang.
• Contributed to GitHut visual analytics package monitoring global open-source trends and language distributions.
• Advocate for Digital Public Goods (DPGs) and open development standards across the African tech ecosystem.

Human-Centered Design (HCD)

Software & Mobile Development

Field ICT & Telecommunications

AI, Data Systems & GIS

Cybersecurity & Governance